Buyer: Are your company a manufacturer or a trader in China?
Aware Answer: We are manufacturer, we buy raw material from quality material supplier and produce the aerosol fire suppression system together with relative accessories.
Buyer: Where your company located?
Aware Answer: we are in a small “new energy ” city called xinyu city, which is in Jiangxi Province of China.
Buyer: Do your company got ISO certificated? what more certificates you have?
Aware Answer: we have a completely management system include ISO9001, ISO14001, ISO18001, and we have certificates of CE, Rhos, DNVGL,CCC, CSC etc. for details search for help from our service department.
Buyer: Can we have the OEM/ODM service from your workshop?
Aware Answer: We not noly have our own brand, we also professionally in providing OEM/ODM service, with your labeling.
Buyer: Does your company work on saturday and sunday?
Aware Answer: We work from Monday to Friday, Saturday and Sunday is the rest days, everyday our onwork time is from 8 am to 17:30 pm.
Buyer: Do your company produce aerosol fire extinguisher only?
Aware Answer: We mainly produce aerosol fire extinguisher, but we also produce gas fire suppression systems and fire alarm systems and other accessories.
Buyer: We want a sample, can you send it for free?
Aware Answer: We can provide with samples but it is payable, because the aerosol product is high-value and we also have high production cost, thanks for your understand and support.
Buyer: What kind of after-sales service you have after we buy from you the product?
Aware Answer: All of our products sell to you have 1 to 2 years warranty time, and if any defect we can replace them for free, we also can offer with free maintenance from our local distributor.
Buyer: What is the lead time of your aerosol products?
Aware Answer: For sample order or small quantity of order by air and express, it is about 3 to 7 days; for bulk order with different quantity, it is about 15 to 45 days.
Buyer: What standard do your aerosol products follow?
Aware Answer: GA499.1-2010, UL 2775, NFPA 2010, CEN 15276, ISO 15779-2011, BRL-K23001.
Buyer: Are your products dangerous cargo?
Aware Answer: aerosol fire extinguisher is dangerous cargo, class 9; according to its chemical property and material safety data sheet.
Buyer: What payment methods do you accept?
Aware Answer: We accept payment of: T/T Wire Transfer, X-transfer, Letter of Credit, D/A, D/P, western union, Paypal, escrow.
Buyer: EXW, FOB, CFR, CIF, DDU, DDP, Which is yours?
Aware Answer: We accept all of them.
Buyer: What kind of package the aerosol fire extinguisher have?
Aware Answer: We do packing as per international standard, firstly, protecting every product by poly-foam, and then everyone put in color box, and then put into a larger carton box; and normally for a lot of cargo, we also use firm wooden case to pack.
Buyer: Can your print our logo on the packing?
Aware Answer: Yes we can, but require a larger order quantity for each model of our products.
For more questions please contact email@example.com directly.